Customer Service

     Have you ever wondered what has happened to good customer service?  Why is it so hard to receive good service from those who are hired to serve the public?  After all, if it were not for the patrons of the establishment or the customers to whom the business was established to serve there would be no need for the business right?  It doesn’t take a rocket scientist to understand that excellent, even good customer service guarantees repeat customer business.  Yet if you will notice that is not the case at all.  Take Wal-Mart for instance:  they send a subliminal message out to their customers, ‘we do not require nor do we appreciate your loyal patronage’.  How so?  Well, by the endless long lines during prime time, like week-ends, lunch hour and after work.  There are never enough cashiers available to serve; there are approximately thirty registers available, but there is never more than nine open during peak time periods (I am being generous with the nine) and then consider the returns register which stations no more than two cashiers, but experience just as high volume of returns due to various reasons (like tainted meat and poor quality merchandise).  Yet, they still rank as America’s #1 place to shop.  Go figure!